If you are not completely satisfied with your purchase, please notify email@example.com to arrange a return at your cost within 7 days of receiving the goods.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please email the team at firstname.lastname@example.org to arrange a replacement or refund.
Returns - Custom gifts
Any custom gifts paid for and agreed upon by both parties are not eligible for a return due to custom items arranged to complete your order. We apologise for an inconvenience.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.